You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. If possible, avoid calling when you are rushed for time.
For broadband, TV, landline, and account enquiries, phone 03454541111*. For mobile enquiries, call 03456000789*.
If you are calling Virgin Media Ireland from abroad, use 0035312458000. [5] X Research source
The Virgin Media UK live chat service is available at https://www. virginmedia. com/help/live-chat from 8am to 8pm, Monday to Saturday. The Virgin Media Ireland live chat service can be found at https://www. virginmedia. ie/contact/ from 9am to 5pm, Monday to Saturday. [7] X Research source
You can use your mobile number instead of your account number in this process.
When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it’s onset. For example, did problems begin when you moved house, or perhaps when you updated your mobile?
The UK community forum is at https://community. virginmedia. com/t5/custom/page/page-id/CommunityHubForums. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums.
Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available.
The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm.
When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. This may make getting contacting them faster and more efficient in the future.
Only Virgin Media Ireland provides online forms for contact. Virgin Media UK does not provide this service. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time.
You can add attachments in this section of the contact form. This is useful if photos will help your explanation.
