If you begin as a specialist, you can work your way up to a Creative position. Creatives are knowledgeable employees who show customers how to use Apple software to its fullest potential. They may lead workshops or seminars on how to use certain applications, or teach customers how to operate software one-on-one. [2] X Research source
Technical specialists can work full-time or part time, and no prior technical knowledge or experience is required – you will receive all the training you need when you begin work. Geniuses are full-time employees who repair computer hardware and help customers solve the most complex problems. If you want to become a Genius, you will need to start out as a technical specialist and gain experience before you apply for promotion. [4] X Research source
Applicants to the Apple Store Leader program must have some previous leadership experience, whether in school, extracurricular activities, or a professional setting. Applicants for store manager or leader must have five years of experience in a similar store-management role.
For instance, if you’re passionate about music, think about how applications like iTunes and Garage Band have allowed you to create and discover new songs. If accessibility is important to you, consider how technologies like Siri could make life easier for those who are disabled. Be ready to discuss these topics in an interview setting. You may be asked to answer questions like “How have Apple products influenced your life?”[7] X Research source
Some examples of job experience questions you may be expected to answer include: “Tell us about a time that you experienced conflict with a co-worker, and how you resolved the problem”, or “Tell us about a humbling experience you had while working in a previous employment role. ” You might also be asked about your favorite moment of your career and what you were doing at the time. [10] X Expert Source Amber Rosenberg, PCCPacific Life Coach Expert Interview. 8 March 2022.
Try getting together with a group of friends to ask each other basic interview questions, or act out retail situations. This will help you get comfortable with the interview format ahead of time. Further rounds of interviews also take place in small groups and pairs. There may be between 3 and 6 rounds of interviews.
Research Apple’s mission and core values ahead of time so you can tailor your application and interview accordingly. [14] X Expert Source Amber Rosenberg, PCCPacific Life Coach Expert Interview. 8 March 2022.
To demonstrate your tact and ability to communicate, you may be asked to recount a time when you told a customer something they didn’t want to hear. You might encounter a question like this: “Has there ever been a time when a customer asked for something you couldn’t provide to them right away? How did you handle the situation?”[16] X Research source During group or pair interviews, make confident statements, but don’t dominate the conversation. Listen to your fellow interviewees and build on their ideas. This will help demonstrate your ability to listen patiently to customers and work towards the best possible solution. [17] X Research source
It’s helpful, but not necessary, to have specific experience solving Mac problems. Before you officially begin work as an At-Home Advisor, you’ll receive 5-7 weeks of specialized training on how to address customer concerns.
Whether or not you have a computer, you will be expected to have an internet speed of 10 MB/s for downloading and 1 MB/s for uploading.
In your application, you’ll be expected to answer some basic interview questions, such as why you want to work for Apple and what qualities you would bring to the position. You may also be asked to answer a few straightforward technical questions. [20] X Research source
You may encounter role-play situations in which you might have to respond to an interviewer pretending to be a customer with a specific problem. If you have limited experience with these kinds of interviews, you may want to practice answering basic tech support questions with a friend, perhaps even over Skype or another video chat platform.
Trainers also use a number of strategies to ensure that you’re engaged with training throughout the workday. They deliver regular prompts that you must respond to in 30 seconds, and also may call for a group video chat at any time. Stay at your desk, and you won’t receive an awkward phone call asking why you didn’t respond to messages or join in the video chat.
For instance, you should have an advanced degree in electrical engineering if you want to work on battery technologies. In the same vein, if you are interested in fine-tuning the sound quality of Apple headphones, you will need a degree in Acoustics with an emphasis on engineering. [24] X Research source
You’ll need a degree in computer science or a closely related field – again, preferably an advanced degree like a Masters or a PhD. You should also know multiple programming languages and have ample experience using them.
If you want to work on designing the physical devices, you’ll need an advanced degree in industrial design or a similar field. You will also need to have considerable computer modeling capabilities. If you want to design user interfaces, you’ll need a degree in computer science or human-computer interaction, as well as a strong command of programming languages.
Positions in these areas require both academic and professional experience, so they might not be the best roles for those seeking entry-level employment. An advanced degree in a business-related field (like an MBA) will be desired. In addition, you’ll need previous employment experience in an industry that requires strong quantitative and problem-solving abilities, such as finance or consulting.
If you want to become one of the graphic designers, product managers, or social media experts who craft Apple’s global image, academic credentials won’t be quite as important as previous job experience. It’s important to have a bachelor’s degree in a field related to the job you’re applying for, but even more crucial to have a few years of marketing experience under your belt.
Regardless of your college major, you can squeeze in a class on coding, or even some seminars on the impact of technology in society. Understanding the basics of how Apple develops its products – and the role it plays in our economy as a whole – will set you up for success regardless of what position you’re applying for. Before you pursue a career at Apple, try to gain experience by applying for jobs and internships at other tech companies or in related fields. This will also help demonstrate technical curiosity and skill.
If you have a great idea for a project but have little coding or software development or experience, you can recruit knowledgeable friends to help you, or even outsource a development team. You don’t need to be a full-on computer whiz to launch an exciting venture. Remember—Apple’s motto is “Think differently!"[31] X Expert Source Amber Rosenberg, PCCPacific Life Coach Expert Interview. 8 March 2022.
Skip including minor awards, projects, or test scores on your resume. Make room for more recent accomplishments that are relevant to the position you’re applying for.
For example, if you developed an app, include a description of your work process and screenshots of the interface. If you want to be a mechanical engineer or product designer, include pictures and descriptions of previous projects. Provide a link to this portfolio in your resume, or any other correspondence you might have with hiring managers.
Ask your connection to copy you on an email to the Apple employee that provides a summary of your accomplishments and career goals. Then, if the employee replies, start an e-mail thread between just the two of you. In your messages, be straightforward about your background, your interests, and your desires. If the employee wants to learn more about you, or believes that they could help, set up a phone call for further discussion. Your connection can also submit an employee referral through Apple’s internal system, where they upload your resume and a short paragraph you’ve written about why you’re the person for the role. [36] X Expert Source Amber Rosenberg, PCCPacific Life Coach Expert Interview. 8 March 2022.
If you’re interviewing for an operations or business development position, you may be asked to solve large-scale problems using mental math. For instance, you may be asked to calculate how much the empire state building weighs, or how many babies are born every day. If you’re interviewing for a hardware engineering position, you may encounter questions that test your technical knowledge and capability. Candidates have been asked to sketch the inside architecture of an iPhone, explain how airplane wings work, or describe in detail what would happen if you placed a glass of water on a spinning turntable. [39] X Research source Don’t be intimidated or flustered if a question initially seems impossible. Interviewers will assess your ability to persevere in searching for a better answer, even if it’s not perfectly correct. [40] X Research source
Wear a nice shirt or top with a good pair of jeans to your interview. A suit is definitely overkill. Avoid making inappropriate or extremely personal statements, especially during informal meals. It might feel like you’re eating out with a few new friends, but it’s still an interview – don’t forget that you’re being constantly evaluated.
